Troubleshooting Tips

Is your Tända device not responding or not operating as expected? These tips will help you resolve most common issues.

IF	DO THIS
Light indicator is off while the power adaptor is plugged into a working AC outlet	Battery pack is fully charged and the device is ready to use. Or Battery isn't charging properly. Ensure the device is secure in the recharging stand.
Device turns off after 3 minutes	This indicates the end of a treatment cycle. Press the orange button to start another treatment cycle.
Device will not start when the orange power button is pressed.	Ensure the white plug is not in the bottom of device. Or Charge the device. Indicator light will be orange when charging properly. Or Check to see that the treatment head is secure.
Indicator light is flashing green but treatment head is not illuminated.	Ensure that the light surface is touching the skin.
The indicator light isn't orange when device is charging.	Ensure that the handpiece is firmly in the recharging stand and the stand is plugged into a working AC outlet.
Device shuts off in mid-treatment after only a few treatments.	Take treatment head off and let the device cool for 5-10 minutes. Or Ensure you are charging your Tända device correctly; see Charging The Battery in the User Manual.
LED lights flicker on when treating forehead and nose area.	Ensure the device is in full contact with the skin.
Device beeps every 30 seconds	Do nothing. The device is programmed to beep everything 30 seconds to help you navigate the treatment time.